There is nothing we can do if you haven't linked an email address. Please do not spam the forums with these requests as your new account will be flagged for spam.
posted by zac Staff3 years and 3 months ago Link

i didnt change my password it was from your system side.
what was my mistake in it.
i dont want new password... i am just asking to let my default password which is mine let it work.
you can cross check my password i can tell you my password if u wanna cross check it with the system.
if u really want to help me in a way u can ask me the password and i cann tell u.
also i can tell u my location of geography so u can even check the connection from where i used to connect it.
i am giving u every possible way.
i didnt change the password,,,,,,,,,,,,,,,,,,,,,,,,,,,, this is what i m telling u past so many days it was showing all of sudden
i trusted in dukgo services n thats the only reason i started using this service.
why do i have to face the probledm when problem occured due to ur server and not from mine?
how does this be fair????
i didnbt register email probable may be because i had register xmpp from cleint but that wasnt my mistake.
please for god sake listen to what i am saying then warnning me for spam.
the problem is from server i got
posted by Trackzreloaded 3 years and 3 months ago Link
There is nothing we can do if you haven't linked an email address.
that's your answer so stop because no one can help you

if their server changed the password it would have done the some for other users and no one else is reporting this issue

without a linked email address they cant help you no matter how many posts you leave here - its over

if you trusted your contacts to a single service and did not create a backup it is your fault - if data is important it must be backed up

in any case you need to stop posting here about it
posted by buckeye 3 years and 3 months ago Link
Hi there,

Just to be clear, I'm not affiliated with DDG or the community leaders here. However, I'd just like to quickly parse what Zac has said (though if I'm incorrect, please correct me):

I'm guessing there is no way for DDG staff to track password changes nor find out what the current password is. Having created login and user systems myself before, I know how secure systems like this are often impenetrable even for the admins. The passwords are likely to be hashed so they cannot be retrieved and a password change just changes the password with out recording previous versions (or their hashes) and without recording that there was a change.

The other thing to note is that DuckDuckGo and likely as well do not track you. That means that the team will probably not be able to go back into the logs to check if a password was changed as those logs do not exist.

I understand what you're going through as I've gone through it myself. However, please be careful about repeatedly posting here as it will be labelled as spam.

Do you have any private information in your previous account? Other than the inconvenience of using a new account and copying your data into it, is there anything preventing you from just switching? Have you seen any activity from your previous account that you have not initiated other than the password change? Finally, do you believe your old password to be sufficiently complicated (eg. longer than ten characters, containing a combination of letters, numbers or punctuation)? Please, do not give me your password.

I will be unavailable to talk to for anywhere from twelve hours to two days so please don't make multiple replies during my absence (I'm sort of drifting between chatting on the forums and not).

Hope you get your account back,
posted by MyUser 3 years and 3 months ago Link
This comment has been removed for violation of our forum rules.
posted by <hidden> • 3 years and 3 months ago